Head of Department – Décor, Paint & Lighting based in Johannesburg.

QUALIFICATIONS, EXPERIENCE, SKILLS

Relevant business degree and previous retail experience at a senior management level

Solid interpersonal relations

Team builder and team player

Excellent customer services

Self-confident, hardworking and lives by example

COMPETENCIES

Know how to keep high level of merchandising standards and a passion for décor

Proactive goal setting, structuring plans, identification of the appropriated resources (people and materials) to achieve the goal

Guarantee business plan process

Positive impact in others, create a good impression to negotiate or convince others.

Create a win win situation

Manage his department buy skills and competencies

Persuading and influencing

Workforce and recruitment demand planning

Understand and provide clear direction to the team based on market analysis of local area consumer trends and competitor offerings

Timely decisions and initiate appropriate responses/actions evaluating advantages, disadvantages and the alternative options

Offering innovated, different ideas that do not stem from existing processes and identifying less evident models and original combinations

Drive customer focused behavior in the department by role modeling great customer service Planning and organizing

KEY RESPONSIBILITIES

Develop the team to meet strategic business objectives

Lead and support a team of supervisors

Manage daily sales and customer relations Identify business growth opportunities (new markets, new products and new services)

As a member of the management committee, co-create and decide on the strategy to implement

Participate in cross-disciplinary projects with fellow colleagues

Design the most cost-effective delivery channel for his department

Develop appropriate risk management strategies

Introduce efficiency, improvement measures for an optimal return and stakeholder value

Develop customer service improvement strategies

Get involved in drafting and changing policy to align with changing market conditions