To plan, manage and support Digital IT projects and perform all support activities within the specified delivery team.
Key job objectives include
To plan and manage all activities within the area of technology and within his/her responsibility
To ensure timely and effective communication with the project team, the project stakeholders and the business support users
To effectively manage the day-to-day IT operations within the specified area
To efficiently manage vendor relationships and deliverables within the specified IT environment

1. To plan and manage all activities within the area of technology and within his/her responsibility:
   Manage re-active tasks
   Planning, managing and controlling tactical projects within the specified environment
   Managing Third-Party software releases
   Software configuration
   Manage project dependencies, team and stakeholder relationships as it relates to the project
   Co-ordinate and integrate activities across multiple functional lines
   Provide back-up to relevant managers
2. To ensure timely and effective communication with the delivery team, stakeholders and the business support users:
   Manage user expectations through regular communication with the user group
   Liaise with other managers within the business
3. To effectively manage the day-to-day IT operations within the specified area:
   Monitoring and following up of all open service desk calls
   Identify and resolve any support call trends
   Handle any relevant support issues
   User Support in the specified area
   2nd Level Support for the specified area; support for 1st level support on the service desk
   Train 1st level support
4. To efficiently manage vendor relationships and deliverables within the specified IT
   environment:
   Manage software bug list with vendors
   Vendor call management
   Manage SLA with vendors
   Schedule change requests with vendor
   Qualifications
   IT-related Diploma
   IT-related Degree (desirable)
   Experience
   5 years’ experience within IT Application specialist position (essential)
   2 year’s experience in a Retail industry (desirable)
   3 – 5 years of Digital experience (essential)
   Knowledge and Skills
   2 years broadly skilled in information and communication technology (essential)
   2 years Knowledge of all stages of Digital systems development from specification to
   implementation (essential)
   Exposure to vendor management (desirable)
   Exposure to Project Management (desirable)
   Change management (essential)
   Working with a software development team (essential)
   Send detailed CV to info@sotinaholding.co.za
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   Sotina Recruitment endeavors to provide feedback to all candidates whenever possible. However, if you do not hear from one of our Recruiters within 30 days, please accept that your application was unsuccessful